Our Services
ICLA provides accommodation, services and support to people with mental disabilities. We provide a range of services and support to assist clients in their path to rehabilitation and recovery and leading independent lives by:
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Providing a comprehensive and holistic service
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Ensuring the active participation of the consumer, carer, clinical services and local services
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Providing an assessment of need with the assistance of the client
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Developing individual services plans that include action plans and reviews
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Developing a wide range of skills including; daily living skills, interpersonal skills and communication skills
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Providing a range of support for maintenance of daily routines, housing, family connections, community connections
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Assisting with medical, hospital, clinical and legal requirements
Key Programs
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Rehabilitation, recovery and skills based learning through individual planning and access to a wide range of activities, programs and services that assist our clients to participate in communities of their choice
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Client and carer participation to improve planning of service provision at all levels
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Promotion of healthy lifestyle through the provision of recreational and leisure activities that promote mental health and well-being
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Service co-ordination through partnerships with our funders, other service providers, support services and community organisations
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Research with partnerships from the sector, universities and other recognized establishments
Our Aims
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Provide long term secure and affordable accommodation
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Provide specialised support services tailored to each client’s requirements and flexible programs to assist clients in their day to day living and involvement in the community
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Promote acceptance, interaction and participation of clients within their wider community
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Assist clients to reach their full potential
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Empower people to build independent lives
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Continue to enhance our service levels and quality of care
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Provide our staff with a happy, health and rewarding environment
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Continually review and research methods to find new improvements for the benefit of our clients
Our Standards
Service Access and Management
Each person seeking a service has access on the basis of relative need and available resources. ICLA adopts sound management practice which maximized outcomes for clients.
Individual Needs
Each person with a disability receives a service which is designed to meet, in the least restrictive way, his or her individual needs and personal goals.
Decision Making and Choice
Each person has the opportunity to participate as fully as possible in making decisions about the events and activities of their daily life in relation to the services they receive.
Privacy, Dignity and Confidentiality
Each person’s right to privacy, dignity and confidentiality in all aspects of their life is recognised and respected.
Participation and Integration
Each person is supported and encouraged to participate and be involved in the life of the community.
Valued Status
Each person has the opportunity to develop and maintain skills and to participate in activities that enable them to achieve valued roles in the community.
Complaints and Disputes
Each person is free to raise and have resolved any complaints or disputes in regard to ICLA’s service.
Family Relationships
Each person receives a service which recognises the importance of preserving family relationships, social networks and is sensitive to their cultural and linguistic environments.
Protection Of Human Rights and Freedom from Abuse
ICLA ensures that the legal and human rights of people with disabilities are upheld in relation to the prevention of sexual, physical and emotional abuse within the service.