Work with us

Thank you for your interest in working with ICLA.

We are fully committed to providing every employee with an inclusive workplace that offers respect, training and opportunities to succeed.

Please see below for any current employment opportunities.

Support Worker – Permanent Part Time

  • Do you want to make a genuine difference in the lives of people with disabilities and/or complex mental health issues?

ICLA Support Worker role could be for you. Training Provided! We offer permanent part time flexible shifts, award wages, training and development.

Job duties:

Our philosophy at ICLA is ‘Active Engagement, Everyday Life’. We achieve this by:

  • Building rapport, supporting people with daily activities according to their care plan (such as cooking, cleaning, self-care, grocery shopping, social activities)
  • Recording regular progress notes
  • Meeting regularly with case managers, health professionals
  • Managing challenging behaviours following established plans
  • Writing accurate case notes and recording them using our smartphone apps
  • Being a professional and friendly representative of ICLA
  • Advocating for the social inclusion of ICLA clients in the community
  • Timely & accurate reporting of maintenance issues, incidents and hazards
  • Following ICLA policies and procedures

How to Apply:


STEP ONE: Write a cover letter that briefly answers ALL of the following questions:

  1. Why do you want to work at ICLA?
  2. Describe a situation where you planned and achieved or supported someone else to plan and achieve an important goal?
  3. Describe a situation where you solved or provided support to someone to solve a challenging problem?
  4. Describe what steps you would take to get to know an ICLA resident and learn about their goals and care plan?
  5. What days and times are you available to work (e.g. 9:00 to 5:00, 7:00am-3:00pm, 3:00pm-10:00pm, overnight etc)

STEP TWO: Email your cover letter and resume to

Please make sure your contact details are up to date. We may call you or email you to invite you to a group interview. If you have any questions on the role or need assistance or further information on how to apply, please email

Essential Criteria:

  • You enjoy getting to know others, have good verbal and written communication skills
  • A ‘can do’ attitude, enthusiasm and a willingness to learn
  • Punctuality and reliability
  • Strong problem-solving skills, ability to follow a plan and creative thinking
  • Ability to work independently and with a team
  • Your own smartphone to access our apps for managing work information (training provided)
  • A current driver’s licence
  • A current First Aid Certificate (we can assist you to undertake a first aid certificate).


  • Experience working in a residential care environment
  • Experience supporting people who have a psychosocial disability
  • Relevant qualification or work experience in mental health or disability support


Senior Support Worker

Full Time

Would you like to take the next step in your career in a role where you can make a difference?

Are you ready to be a leader and drive quality practice?

Do you enjoy working and engaging with people who have mental health and/or disabilities?

Do you believe that every person has the right to the best care and support possible?

If you have answered yes to the above, a Senior Support Worker role at ICLA could be for you.

The Senior Worker role includes face to face work with the people we support and administration responsibilities which are undertaken on a dedicated administration day.

About the role

We are looking for an experienced Support Worker, who demonstrates leadership capabilities, to act as a pivotal annex between the Service Coordinator and the assigned team of Support Workers.

The role of Senior Support Worker combines the administrative and leadership functions of supporting a small team with general Support Worker tasks. These leadership positions require staff to:

  • Coordinate the day-to-day operations of either a supported accommodation site or small community team.
  • Facilitate house meetings and/or client feedback.
  • Oversee the day-today WH&S functions.
  • Manage the digital client record.
  • Implement ICLA corporate initiatives
  • Work face to face with the people we support undertaking Support Worker functions.
  • Train new team members
  • Collaborate with Corporate Services
  • Provide information and data to Service Coordinator as required

What we offer

  • Award wages (level 4 SCHADS)
  • Negotiated working days/shifts
  • Ongoing training
  • Supportive Work Environment
  • Great Values and Ethos

About You

Essential Criteria

  • Diploma, degree and/or equivalent experience in the community services sector
  • A proven ability to relate to, and engage with people who have mental health and/or disabilities
  • Excellent personal and interpersonal communication skills
  • Experience demonstrating leadership capabilities
  • Reliability and capacity to work independently and in a team
  • Fluent written and verbal English
  • A current driver’s licence
  • An up to date Police Criminal Record Check
  • A current First Aid Certificate
  • Willing to obtain a Working with Children/Vulnerable People Check

Experience with the NDIS is an advantage

How to Apply

Please submit your CV and a Cover letter addressing the essential Criteria before 5pm on 12 October.

If you have any questions on the role please email